essentras

Refund Policy

Last updated: June 24, 2026 Operated by: Essentras LLC, a limited liability company organized in the State of New Mexico, USA

TL;DR

  • Placement not live within the promised turnaround? Full refund or free re-placement on a comparable outlet. Your call.
  • Publisher removes the article within 90 days? Free re-placement on a comparable outlet, or 100% refund.
  • You changed your mind after we started writing or pitching? Partial refund (see below).
  • We won't accept gambling, adult, illegal drugs, weapons, hate speech, financial scams, or anything we flag as brand-unsafe. If we reject your order on those grounds before work starts, you get 100% back.

1. What you're buying

When you place an order through Essentras you're buying a placement on a specific publisher under specific terms (turnaround time, format, link policy, word count). What constitutes "delivered" is set per product in your order receipt.

For most products, delivery means: article is live at the agreed URL, with the agreed link(s), in line with the publisher's editorial standards.

How the turnaround clock works. Turnaround times are quoted in business days (Monday to Friday, excluding public holidays), so weekends never count against us. The clock starts once your payment has cleared and you've given us everything we need to begin, and it pauses whenever we're waiting on you: while you review a draft, approve changes, answer an editor's question, or send missing materials. Time spent waiting on you does not count toward the promised window. For example, on a 2-business-day turnaround, if you take a day to send revisions, that day is added back to the window. It does not shorten the window or trigger a refund.

2. When you get a full refund

You're entitled to 100% of what you paid, no questions, in any of these cases:

  1. Turnaround missed. We don't deliver within the turnaround shown on your order — counted in business days, and excluding any time we were waiting on you (see section 1) — plus a 3-business-day grace period. Triggered automatically; we don't make you ask.
  2. Publisher pulls out before placement. The outlet rejects your draft for reasons outside our editorial guidelines, and we can't find a comparable replacement within 7 business days.
  3. Article removed by publisher in the first 90 days for reasons unrelated to a TOS violation by you (e.g. publisher changes policy, site shuts down, editorial reversal). You can also choose a free re-placement on a comparable outlet.
  4. We reject your order on content grounds before work starts. See section 7.

3. Replacement instead of refund (recommended)

Most buyers prefer this: instead of a refund, we'll place your campaign on a comparable outlet (same tier, similar DA/DR, same vertical) at no extra cost. We'll send 3 options for you to pick from.

Replacement is offered alongside the refund options above, never instead of.

4. Partial refund

You get 70% back if:

  • You cancel after we've assigned a writer or started outreach to the publisher, but before the draft is delivered.

You get 40% back if:

  • You cancel after the draft is delivered but before the article is live.

You get 0% once the article is live at the agreed URL, except in the cases listed in section 2.

5. What's NOT refundable

  • Article performance. We deliver placement, not traffic, clicks, conversions, ranking improvements, or specific SEO outcomes. Those depend on factors outside our control.
  • Indexing changes. If Google removes or de-indexes a placed article after delivery, that's a Google decision. We disclose indexing status (YES / MAYBE / NO) at purchase.
  • Link follow status changes if the publisher changes from dofollow to nofollow after placement.
  • Sensitive-niche surcharges already applied to delivered work.
  • Add-on services (translation, custom artwork, expedited turnaround) once the work is completed.
  • Time-based bundles (e.g. monthly retainers) for months that have already elapsed.

6. How to request a refund

Email [email protected] with:

  • Your order ID
  • The reason (TAT missed / publisher pulled / article removed / cancellation)
  • Any supporting screenshots or URLs

We respond within 2 business days and process approved refunds within 5 business days to the original payment method.

Stripe refunds typically settle in 5-10 days. Crypto refunds via Cryptomus settle in 1-3 days, paid back to the wallet that funded the order.

7. Content we won't place

We won't accept and will refund 100% on orders involving:

  • Gambling, betting, online casinos
  • Adult content, escorts, dating sites with adult focus
  • Recreational drugs (including CBD where the destination publisher prohibits it)
  • Weapons, ammunition, tactical gear
  • Cryptocurrency rug-pulls, ICO scams, "guaranteed returns" schemes
  • Multi-level marketing recruitment
  • Hate speech, harassment, content targeting protected groups
  • Anything that violates the destination publisher's editorial policy

For finance, health, crypto, and pharma orders we apply a sensitive-niche surcharge (shown at checkout). These are placed, just at a higher cost reflecting outlet risk.

8. Chargebacks

Filing a chargeback before contacting [email protected] forfeits your replacement option and may result in account suspension. We'd much rather just refund you than fight a chargeback. Talk to us first.

9. Disputes

The laws of the State of New Mexico, USA govern this policy, without regard to conflict-of-laws rules. Any dispute that can't be resolved through support goes to the state or federal courts located in New Mexico. Consumers in the EU/EEA and UK retain any mandatory right to bring proceedings in their country of residence under local consumer law.

10. Contact

Essentras LLC New Mexico, USA Email: [email protected]