Birdeye vs Podium

No. Both birdeye.com/pricing and podium.com/pricing route every visitor to a lead-capture form or a sales call instead of a price list. Birdeye's form asks for business email, company name, location-count bracket and phone number before returning a quote. Podium's page simply says to talk to its sales team. Neither vendor's own site states a monthly figure, a per-location rate or a plan name as of 2026-10-04, so any dollar figure you see on a third-party blog is an estimate, not a confirmed price.

Neither company publishes a number, so there is no verified answer to compare. Third-party buyer guides cite rough monthly figures for each, often in the same general range, but none of those figures appear on birdeye.com or podium.com, so treat them as unconfirmed estimates rather than list prices. The only reliable way to compare cost is to request a quote from both and compare the actual contract each one sends back.

No. Birdeye's own support documentation states the platform does not support deleting a review, good or bad, and Podium's product solicits, monitors and lets you reply to reviews but cannot remove or guarantee removal of one already live. In both cases, taking a review down still depends on the originating site, Google, Yelp or another, agreeing it broke that site's own policy. Neither vendor controls or guarantees that outcome.

Birdeye's own Terms & Conditions set the initial term per individual order form, not a single published number, and require 90 days' written notice before a renewal date to stop auto-renewal, three times a typical 30-day window. Podium's Terms of Service set a 12-month initial term that auto-renews for further 12-month terms unless either side gives 30 days' written notice before the term ends. Mark your calendar well before either renewal date.

Both are built for multi-location brands, so the real question is which workflow matters more. Birdeye monitors 200+ review sites and has been G2's top-rated enterprise category leader for 17 straight quarters, which suits brands prioritising review volume and response at scale. Podium adds SMS webchat and built-in payments alongside reviews, which suits businesses that want messaging and text-to-pay in the same inbox as review requests. Neither is better in the abstract, only for a given workflow.

Both score well on G2 and Capterra, Birdeye 4.7/5 across 4,222 and 707 reviews respectively, Podium 4.5/5 and 4.2/5 across 2,151 and 526 reviews. Trustpilot tells a different story: Birdeye sits at 3.2/5 across 672 reviews and Podium at roughly 4.0 to 4.1/5 across 350 to 360 reviews, both lower than their enterprise-weighted G2 and Capterra scores, with cancellation and off-boarding difficulty a recurring theme in the written reviews on both platforms.

Removing or suppressing a review already live is a different job to the one both platforms are built for, since Birdeye and Podium are ongoing subscriptions for generating and managing new reviews, not removal services. A service built around that specific outcome, such as Essentras, prices removal per review and suppression through real published placements, rather than a monitoring subscription. It cannot promise a ranking or an AI citation, and it is not a newswire for regulated company disclosure, so it solves a narrower problem than either platform does.