My Instagram was hacked: what to do first

Yes, in most cases, through Meta's official recovery process, even if the attacker changed your password, email, and phone number. Meta uses your account's historical login data and identity verification (a video selfie or government ID) to confirm you are the real owner. Essentras manages that official process for you end to end. No hacking is involved, and no outcome is guaranteed because Meta makes the final decision.

Start at instagram.com/hacked or use the app's "Need more help? > My account was hacked" path. Meta sends a login link to every contact method ever tied to the account, then escalates to identity verification (video selfie or ID) if the attacker changed everything. Essentras prepares your case, submits through these official channels, and persists through the review so nothing stalls.

Use the "I am not able to contact this email or phone" path, then "I was hacked." Meta then verifies your identity directly with a video selfie matched against your past profile photos, or a government ID. You do not need the old email or phone to prove ownership this way. Essentras walks you through each step and handles the submission.

Meta typically reviews identity verification in 24 to 48 hours, and up to about 5 business days for government-ID cases. Disabled-account appeals usually take 1 to 5 business days. No one can promise a fixed time because Meta controls the queue and the decision.

Legitimate recovery only ever helps the real owner regain access through Meta's official channels. It is a scam when someone calls themselves an "ethical hacker," claims insider Meta access, guarantees results, demands crypto upfront, or asks for your password. Essentras does none of those: we manage the official Meta process, never touch your password, and you pay only on success.