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Last updated · reviewed by the Essentras editorial team

Facebook account recovery

How to recover a hacked Facebook account

Open facebook.com/hacked on a phone or computer you have used for Facebook before; Meta says it may work even if you are not sure you were hacked. If your email was changed, use the reverse link Meta sends to your old address. Without your email or phone, find the account at facebook.com/login/identify and complete Meta’s identity checks.

Full source list

What you will do

  • Find your situation in the table below and open Meta’s official route in 1 click.
  • Reverse an email change with Meta’s link, or recover the account without your email or phone.
  • Get past a two-factor lock someone else set, through Meta’s identity confirmation.
  • Take back Pages, the Business Manager and ad accounts, and question charges you did not make.
  • Lock the account down, warn your contacts and ignore the “recovery” offers that follow a hack.

Start here in 1 click

Find the row that matches what you see, then open Meta’s free route. Use a phone or computer you have logged in with before: Meta asks for that on every hacked-account page.

You can still log in, but there are posts, messages or logins you do not recogniseChange your password, log out unknown devices in Where you’re logged in, then turn on two-factor authentication.Source: Facebook Help CenterMeta: if you were hacked (opens the official page in a new tab)
Your password no longer worksOpen facebook.com/hacked on a device you have used before. Meta says to try it even if you are not sure you were hacked.Source: Facebook Help Center[1][2]facebook.com/hacked (opens the official page in a new tab)
Facebook emailed you that your email address was changedClick the special link Meta sent to your old address. It reverses the change.Source: Facebook Help Center[1][2]Meta: is the email real? (opens the official page in a new tab)
Your email and phone were both changed, or you lost themOn a device you have used before, open facebook.com/login/identify, find the account, then choose No longer have access to these? and follow the prompts.Source: Facebook Help Centerfacebook.com/login/identify (opens the official page in a new tab)
Someone turned on or changed two-factor authenticationUse the help link on the code screen to reach Meta’s identity confirmation. The label differs by device.Source: Facebook Help CenterMeta: 2FA troubleshooting (opens the official page in a new tab)
Facebook says your account is lockedOpen Facebook, select Get started and follow the on-screen steps. Meta says it may ask you to confirm your identity.Source: Facebook Help CenterMeta: unlock your account (opens the official page in a new tab)
The hacker removed you from a Page you manageLog in, then submit Meta’s Page recovery form. Meta aims to reply within a day.Source: Facebook Help CenterPage recovery form (opens the official page in a new tab)
Ads, boosts or charges you did not makeCheck Payment activity in Billing and payments, then contact Meta’s billing support from the same help page.Source: Meta Business Help CenterMeta: unrecognized ad activity (opens the official page in a new tab)
Someone offers to “hack back” or recover the account for a feeNot an official route. Do not reply or pay, and report the message in the app.Source: Facebook Help CenterHow to spot the scam

Can’t log in at all?

Free

Meta’s own recovery flow opens without logging in. Use a device you have logged in with before.

Open facebook.com/hacked

Instagram taken too?

Free

If the attacker also got into your Instagram, the free checker returns Instagram’s official route. No password, no codes.

Run the free checker
Copy-ready texts on this page:Card alertReport to MetaLockdown checklistNote to contacts

Key facts, checked on 19 Oct 2026

Where to start
facebook.com/hacked, on a device you have used to log into Facebook before. Meta says you may recover the account there even if you are not sure it was compromised.Source: Facebook Help Center[1][2]
Email changed
Meta sends a message with a special link to the previous email address. Clicking the link reverses the change and secures the account.Source: Facebook Help Center
New contact details
If Meta asks for new contact information during recovery, it must be an email or number that was never used for your Facebook account.Source: Facebook Help Center
IDs Meta accepts
1 government ID with your name and date of birth or photo, or 2 non-government IDs, at least 1 with your date of birth or photo.Source: Facebook Help Center
The only stated review time
Meta’s two-factor troubleshooting page says instructions typically arrive within 1 to 2 business days after an identity confirmation. No other recovery page we read states a time.Source: Facebook Help Center

Start at facebook.com/hacked, on a phone or computer Facebook already knows

Meta’s hacked-account pages all point to facebook.com/hacked, opened on a device you have used for Facebook before. Meta says its systems recognise the device you usually use and familiar locations, which is why the device matters.

Source: Facebook Help Center, read 19 Oct 2026[1][2]; Meta, read 19 Oct 2026

How to recover a hacked Facebook account through facebook.com/hacked

  1. 1. Pick a familiar device

    Use your own phone or computer, or an old phone or a family member’s laptop you have used for Facebook. Meta says this is most helpful when you can use a device you logged in with before.

  2. 2. Open facebook.com/hacked

    Type it into your usual browser. The first screen says Meta will walk you through some security steps and suggests starting on the device you usually use. Tap Next.

  3. 3. Find your hacked account

    Enter any mobile number or email address on the account. Meta says that if it finds the account, it will ask you to complete some security steps.

  4. 4. Complete the security steps

    Meta says it will ask you to change your password and review recent login activity. Pick a password you do not use anywhere else.

  5. 5. Lock it down before you leave

    Log out devices you do not recognise, check that the email and phone on the account are yours, turn on two-factor authentication and save your recovery codes. The checklist further down covers the rest.

Source: Facebook, read 19 Oct 2026; Facebook Help Center, read 19 Oct 2026[1][2]; Meta Help Center, read 19 Oct 2026
Signs Meta lists that your account was hacked, and what to do about each
Your profile picture, name or date of birth changedRecover, then change them back.Source: Facebook Help Center; Meta Help Center
Posts, comments, messages or ads you did not createRecover, delete them, warn your contacts.Source: Facebook Help Center; Meta Help Center
An email saying your email, phone or password changed, and it was not youUse the reverse link Meta sent to your old address.Source: Facebook Help Center
A login alert that was not youChange your password and log that device out.Source: Facebook Help Center

Report a hacked account when you cannot log in

Meta’s pages name no separate report form for a locked-out owner: facebook.com/hacked is both the report and the recovery, and it opens without logging in.

Source: Meta; Facebook Help Center
  • Helping a friend? Meta says to help them use the Account Recovery page on the device they usually log in with. Do it with them, never by taking their password.Source: Facebook Help Center
  • In the European Union? Meta links an EU form that routes you to support and sends an automated email, sometimes with a reporting number.Source: Facebook Help Center
  • Meta Verified subscriber? Meta’s support page for subscribers says it can help you secure a hacked verified profile.Source: Facebook Help Center

What Meta says about the odds

In December 2025 Meta said new account hacks fell by more than 30% globally over the past year, and the relative success rate of hacked-account recovery rose by more than 30% in the US and Canada. It publishes no absolute rate, so nobody can honestly tell you your odds.

Source: Meta Newsroom

If the hacker changed your email or phone: reverse it, or recover without them

Meta sends a message with a special link to your previous email address whenever the email on the account changes, and that link reverses the change. If you can no longer reach any email or phone on the account, Meta’s route runs through facebook.com/login/identify on a familiar device.

Source: Facebook Help Center, read 19 Oct 2026[1][2]

Reverse an email change with Meta’s link

Find the message in your old inbox and check the sender before you click: Meta says its mail comes only from fb.com, facebook.com, facebookmail.com, instagram.com, meta.com, metamail.com, global.metamail.com or their subdomains, and warns about misspelled copies. Logged in elsewhere? facebook.com/recent_emails/security lists Meta’s security emails from the last year.

Source: Facebook Help Center[1][2]

How to recover a Facebook account without access to your email or phone

  1. 1. Try every email and number you might have used

    Meta suggests trying a different phone number or email that may be on the account, checking for typos, and adding the country code to phone numbers (+1 for the United States).

  2. 2. Ask your email provider for help

    If the email account itself was hacked, Meta suggests contacting the provider. If you get that inbox back, reset your Facebook password from there.

  3. 3. Open facebook.com/login/identify on a familiar device

    Type it into your usual browser and enter any email or phone number that could be on the account. If that fails, try the account name or username; a friend can read your username in your profile’s web address.

  4. 4. Choose No longer have access to these?

    Meta says you may see Forgot account? or Recover instead. Follow the prompts. Any new contact details you give must not have been used for your Facebook account before.

  5. 5. Confirm it is yours, then reset the password

    Follow Meta’s prompts to show the account belongs to you. Once you pass the security checks, set a password that is easy for you to remember and hard for others to guess.

Source: Facebook Help Center, read 19 Oct 2026

Codes not arriving?

Meta says codes can take longer to arrive and that, if you have already requested several, you should wait a day before trying again. Check the number or address, your spam folder, blocked messages and your signal.

Source: Facebook Help Center[1][2]

If someone turned on or changed two-factor authentication, or Meta asks to confirm your identity

An attacker’s own two-factor method can lock you out even after a password reset. Meta’s troubleshooting page sets the order: wait for the text, approve the login from another logged-in device, use a recovery code, then ask Meta to confirm your identity.

Source: Facebook Help Center, read 19 Oct 2026
Where Meta’s identity confirmation starts, by device
ComputerNeed another way to authenticate?, then Other Options, then Get more help
Android or mobile webHaving trouble?
iPhone or iPadNeed help?
No access to your phone at allI don’t have my phone, then Contact Us
Facebook LiteNot available there: open the full Facebook app for Android or facebook.com in a browser
Source: Facebook Help Center, read 19 Oct 2026

Meta says confirming your identity may involve a photo of a government-issued ID, questions about your account, or trusted contacts you set up earlier. It then reviews the request and says instructions typically arrive within 1 to 2 business days, by the email or phone on the account. If the attacker replaced both, use the facebook.com/login/identify route above, which lets you add new contact details.

Source: Facebook Help Center[1][2]

The only review time on any Meta recovery page we read

That page also still uses older names such as Security and Login Settings, so parts of it may predate the rest of the Help Center. Treat 1 to 2 business days as Meta’s typical time, not a promise.

Source: Facebook Help Center

Before you start the identity check

  • Your date of birth: Meta asks for the date of birth you gave when you signed up for Facebook.Source: Facebook Help Center
  • A security question you cannot answer: Meta says you may be able to go back and choose another question, or try again later.Source: Facebook Help Center
  • Recovery codes: if you saved Facebook’s 10 recovery codes, enter 1 in place of the login code. Each code works only once.Source: Facebook Help Center[1][2]

The IDs Meta accepts, and why it rejects them

Meta’s ID rules when you need to regain access
1 government IDYour name and date of birth, or your name and a photoDriver’s license, national identity card, passport, birth certificateSource: Facebook Help Center
2 non-government IDs, if you have no government IDYour name on both, at least 1 with your date of birth or photo, and the same name as on your profileStudent card, library card, refugee card, employment verification, diploma, loyalty cardSource: Facebook Help Center[1][2]
Lost access to the accountMeta may ask for an item whose photo or date of birth matches your Facebook detailsAny item aboveSource: Facebook Help Center

Why Meta rejects ID photos

Meta lists 5 reasons: the photo is blurry, not well lit, missing required information, a picture of a screenshot or a photocopied ID, or not fully in the frame. Take a close-up photo of the original in a well-lit room, and send only the documents Meta asks for: Meta says extra documents may delay the review.

Source: Facebook Help Center[1][2]
  • Upload an ID only through the on-screen instructions in Facebook. Never email or message an ID to someone who contacted you.Source: Facebook Help Center
  • You may physically cover numbers Meta does not need, such as an ID number, before you take the photo. Meta does not accept photos edited digitally to hide information.Source: Facebook Help Center
  • Delete the ID photo from your phone’s gallery once the upload is done. Meta suggests it for security.Source: Facebook Help Center

The video selfie is not offered everywhere

Meta’s December 2025 update added an optional selfie video to recovery. Opened from the United Arab Emirates on 19 Oct 2026, Meta’s video selfie verification page read: “This feature isn’t currently available in your country.”

Source: Meta Newsroom; Facebook Help Center

Pages, Business Manager and ad accounts: take them back through Meta’s business routes

Meta describes the pattern: a hacker logs into your personal account, adds themselves to your Page and removes you, or a scammer tricks an admin, sometimes inside Business Manager or Meta Business Suite. Recover the personal account first, then the Page, the business portfolio and the ad account.

Source: Facebook Help Center, read 19 Oct 2026

How to recover a hacked Facebook Page you manage

  1. 1. Get your personal account back first

    Meta says that if you cannot log in, you should visit facebook.com/hacked on a device you have used before. The Page form only works while you are logged in.

  2. 2. Submit Meta’s Page recovery form

    Meta calls it the fastest way to recover a Page, even with Meta Verified, and aims to reply by email within a day, though some reviews take longer.

  3. 3. Fix the form if it will not let you pick the Page

    Meta says that means it does not see a recent loss of access: try opening the Page again. A person you help must submit the form from their own login.

  4. 4. Undo what the attacker changed

    Once you are back, unlock your account if Meta locked it, then go through the Page and the business portfolio and undo every change you do not recognise.

  5. 5. Turn on Advanced Protection

    Meta says Page admins and accounts in advertising business portfolios face a higher risk, and some must turn it on with a passkey or two-factor authentication.

Source: Facebook Help Center, read 19 Oct 2026[1][2]

Meta acts only on a Page it can confirm was compromised

Meta says it can act on your report only if it can confirm the Page was compromised. Losing access because you are not the authorized representative, or because the Page was removed under the Community Standards, is not a hack, and the form will not fix it.

Source: Facebook Help Center

Ad charges you did not make

Meta’s page on unrecognized ad activity starts with the receipts: in Billing and payments, open Payment activity and select the Transaction ID of the charge. The receipt shows how much you paid, when, the payment method and which ads the money went to. Meta notes that it is normal to be charged several times a month, and even after your ads stop, because ads are billed as they run.

Source: Meta Business Help Center
  • Open Ad account roles in Account settings and look for people you did not add.Source: Meta Business Help Center
  • Meta says it may already have removed admins, paused your ads or changed payment methods if it saw suspicious activity.Source: Meta Business Help Center
  • Still think the ad account was hacked? The same Meta page links its billing support contact. It does not promise a refund.Source: Meta Business Help Center

Meta may also restrict advertising when it suspects a business portfolio was compromised, for example lower spending limits or no new admins while it investigates. On a computer, open Meta Business Support Home, choose the account in Account Overview and follow What you can do. Meta says only an admin on the account can request a review.

Source: Meta Business Help Center[1][2][3]

Partner requests can be phishing, even from a real Meta address

Meta warns about Business Manager partner requests that carry phishing links and arrive from a legitimate Meta domain, facebookmail.com. If you do not know the person or business in the request, do not click any link in it.

Source: Facebook Help Center

Alert to your bank or card issuer if ads were bought on your card

Use it when a hacker ran ads or boosts, or Meta charges appear that you did not make. Use the number on the back of your card or your bank’s app, never a number from an email.

Copy-ready text
I am reporting charges from Meta (Facebook ads) on my card ending [last 4 digits] that I did not authorize.

- My Facebook account was taken over on or around [date].
- Charges I do not recognize: [date, amount], [date, amount]
- Meta receipt or transaction IDs: [IDs from Payment activity]
- I [removed the card from the ad account / asked Meta billing support to review the charges] on [date].

Please tell me how to dispute these charges, block further charges from this merchant on this card if you can, and send me written confirmation.

Report to Meta, for any Meta form or chat that gives you a message box

Use it when the Page recovery form, the EU form, billing support or Meta Verified chat asks you to describe the case. Keep it factual and never include a password or a code.

Copy-ready text
My Facebook account was hacked on or around [date]. I am the owner and I [cannot log in / got back in on (date)].

Changed without my permission: [password / email / phone / two-factor method / Page admins / ads].
Email or phone on the account before the hack: [email or phone]
Profile link: [link]
Pages or ad accounts affected: [names or IDs]

I used facebook.com/hacked on [date]. Please help me secure the account and the assets above. Reply to: [a secure email that only I can open]

Lock the account down the day you get it back

Meta’s and the FTC’s checklists agree on the order: a new password, every unknown session logged out, two-factor authentication on, contact details checked, and your contacts warned. Do it in 1 sitting, before the attacker tries again.

Source: Facebook Help Center, read 19 Oct 2026[1][2]; US Federal Trade Commission, read 19 Oct 2026

Lockdown checklist after a Facebook hack

Use it when you are back in. Work down it in order and tick each line.

Copy-ready text
[ ] New password, used nowhere else (Meta: never reuse your Facebook password)
[ ] Where you’re logged in: every device or place I don’t recognize, logged out
[ ] Two-factor authentication on: security key, authentication app or text codes
[ ] The 10 recovery codes saved somewhere off my phone
[ ] A passkey created, if my device offers it
[ ] Email and phone on the account are mine, and only I can reach them
[ ] A second email or phone number added, in case the first is compromised
[ ] Security emails checked at facebook.com/recent_emails/security
[ ] Advanced Protection on (Accounts Center > Password and security) if I run a Page or ads
[ ] Posts, comments, messages and friend requests the attacker made: deleted or cancelled
[ ] My email account secured too: new password, 2FA, no forwarding rules I didn’t set
[ ] Co-admins told not to accept partner or admin requests from me until I confirm
[ ] Contacts warned through another channel

Each line comes from Meta’s own pages or, for email forwarding rules and telling your contacts, from the FTC’s checklist for hacked accounts.

Source: Facebook Help Center[1][2][3][4][5]; US Federal Trade Commission

Warn your contacts, from somewhere else

The FTC suggests telling friends not to click links in messages from you and to ignore pleas for help or money; messages you did not send, with random links or fake pleas for money, are among the signs of a hack it lists. Send the warning from another account, a text or an email.

Source: US Federal Trade Commission

Note to your friends and contacts

Use it when someone else had your account. Send it through another channel, not from the hacked account.

Copy-ready text
Heads up: my Facebook account was hacked on [date]. If you got a message from me since then asking for money, a code or a click on a link, it was not me. Please don’t reply, don’t click and don’t send anything.

I am getting the account back through Facebook’s own recovery steps and will tell you here when it is safe again. If someone offers to “recover” my account for a fee, that is a scam too.

After a hack come the “recovery” scams: how to tell them apart from Meta

The FTC warns that people who were just scammed get targeted again by people offering to get things back for a fee. Meta says its representatives never ask for your password, payment details or other sensitive information by chat, text, email or phone.

Source: US Federal Trade Commission, read 19 Oct 2026; Meta Business Help Center, read 19 Oct 2026; Facebook Help Center, read 19 Oct 2026

Red flags

  • Offers to recover or “hack back” your account, or claims a contact inside Meta, especially from someone who contacted you first.
  • Asks for your password, a login code, a recovery code or payment details. Meta says its representatives never ask for these.Source: Meta Business Help Center
  • Gives a phone number for Facebook support. Meta has no general public phone number for customer service.Source: Facebook Help Center
  • Creates urgency or threatens that you will lose the account. Meta’s first rule against scams is to slow down.Source: Facebook Help Center
  • Asks you to move the conversation off Facebook.Source: Facebook Help Center
  • Wants payment up front by gift card, cryptocurrency, wire transfer or a payment app. The FTC says only scammers insist on those.Source: US Federal Trade Commission

What to do

FAQ

Hacked Facebook account questions, answered

How do I recover my Facebook account if the hacker changed my email and phone number?▾

On a phone or computer you have used for Facebook before, open facebook.com/hacked or facebook.com/login/identify and find the account with any email, phone number or username that was on it. Then choose No longer have access to these? Meta may ask for new contact details that were never on the account, then for proof that the account is yours. Meta does not promise the route works in every case.

What is facebook.com/hacked?▾

It is Meta’s own recovery flow for compromised Facebook accounts. It opens without logging in, asks for any email address or mobile number on the account, then walks you through security steps such as a password change and a review of recent logins. Meta says to use it on a device you have logged in with before.

How long does it take Facebook to recover a hacked account?▾

Meta states very few times. Its two-factor troubleshooting page says instructions typically arrive within 1 to 2 business days after an identity confirmation, and its Page recovery form aims to reply within a day. No other Meta recovery page we read gives a time, so treat an exact promise from anyone else as unreliable.

Is there a phone number for Facebook support?▾

Not for most people. Meta says it has no general public phone number for customer service and that numbers claiming to be Meta support are potentially scams. Meta Verified subscribers get chat and email support, and the higher plans can request a call from an agent.

What ID does Facebook accept to recover an account?▾

Meta accepts 1 government ID that shows your name with your date of birth or a photo, such as a driver’s license, passport or national identity card. Without 1, you can send 2 non-government IDs, such as a student card or an employment verification, both with your name and at least 1 with your date of birth or photo.

The hacker turned on two-factor authentication. What can I do?▾

Approve the login from another device that is still logged in, or enter a recovery code if you saved Facebook’s 10 codes. Otherwise use the help link on the code screen: Need another way to authenticate? on a computer, Having trouble? on Android or mobile web, Need help? on iPhone or iPad. It leads to Meta’s identity confirmation.

Someone ran ads on my Facebook account. Will I get my money back?▾

Meta does not promise a refund on the page we read. Check Payment activity in Billing and payments, open each Transaction ID, then contact Meta’s billing support from its page on unrecognized ad activity. Tell your bank or card issuer as well, and remove the card from the ad account once you are back in.

What if the hacker deleted my Facebook account?▾

Meta says a deletion can be cancelled within 30 days by logging into the account and clicking Cancel deletion, and that the number of days varies by region. Recover access through facebook.com/hacked first, then cancel. After 30 days, Meta says the account and all its information are permanently deleted.

Can a company recover my Facebook account for a fee?▾

Only Meta can restore access, through its own flows, which are free. A legitimate service can help you prepare and review your case, but it should never ask for your password or a code, promise a result or claim a contact inside Meta. Essentras offers a free assessment and publishes no price for Facebook recovery.

Next steps

  1. 01
    Start at facebook.com/hacked

    On a phone or computer you have logged in with before.

  2. 02
    Email changed? Use the reverse link

    It went to your old address. Check the sender domain first.

  3. 03
    2FA changed? Use the help link on the code screen

    Identity confirmation, then instructions typically within 1 to 2 business days, Meta says.

  4. 04
    Business hit too? Page form, then Business Support Home

    In that order, once you are logged in.

  5. 05
    Back in? Run the lockdown checklist

    Password, sessions, 2FA, contact details, contacts warned.

Locked out right now?

Meta’s recovery flow is free and opens without logging in. Use a phone or computer you have used for Facebook before.

Open facebook.com/hacked Or ask Essentras for a free assessment

More account recovery guides

Sources, checked on 19 Oct 2026

Help Center pages carry no publish date, so the day we read each page is the date of record. We read them logged out, in English (US), from a connection in the United Arab Emirates. Some features, such as the video selfie, depend on your country, and menu labels change between app versions.

  1. Facebook Help Center: Recover a Hacked Account , read 19 Oct 2026
  2. Facebook Help Center: Recover your Facebook account if you were hacked , read 19 Oct 2026
  3. Facebook Help Center: Recover your Facebook account if you can’t access your account email address or mobile phone number , read 19 Oct 2026
  4. Facebook Help Center: Recover your Facebook account if you can’t log in , read 19 Oct 2026
  5. Facebook: facebook.com/hacked, the hacked-account flow , read 19 Oct 2026. We opened its first 2 screens logged out and entered nothing
  6. Facebook Help Center: How two-factor authentication works on Facebook , read 19 Oct 2026
  7. Facebook Help Center: Troubleshoot login with two-factor authentication on Facebook , read 19 Oct 2026
  8. Facebook Help Center: Confirm your identity on Facebook , read 19 Oct 2026
  9. Facebook Help Center: Upload an ID to Facebook , read 19 Oct 2026
  10. Facebook Help Center: Types of IDs that Facebook accepts , read 19 Oct 2026
  11. Facebook Help Center: Why Facebook might reject your ID , read 19 Oct 2026
  12. Facebook Help Center: What happens to my ID after I send it to Facebook , read 19 Oct 2026
  13. Facebook Help Center: Video selfie verification on Facebook , read 19 Oct 2026. Opened from the United Arab Emirates, the page showed only “This feature isn’t currently available in your country.”
  14. Facebook Help Center: Unlock your Facebook account , read 19 Oct 2026
  15. Facebook Help Center: Help someone else recover their account , read 19 Oct 2026
  16. Facebook Help Center: Recover a hacked Facebook Page you manage , read 19 Oct 2026
  17. Facebook Help Center: Permanently delete your Facebook profile , read 19 Oct 2026
  18. Facebook Help Center: Avoid losing access to your Facebook account , read 19 Oct 2026
  19. Facebook Help Center: Keep your Facebook profile secure , read 19 Oct 2026
  20. Facebook Help Center: Check if an email is really from Facebook , read 19 Oct 2026
  21. Facebook Help Center: How to enable Advanced Protection on Facebook , read 19 Oct 2026
  22. Facebook Help Center: Avoiding scams on Facebook , read 19 Oct 2026
  23. Facebook Help Center: Phone support availability on Facebook and other Meta Company Products , read 19 Oct 2026
  24. Facebook Help Center: Contact Meta Verified Support for your verified account , read 19 Oct 2026
  25. Meta Business Help Center: Troubleshoot unrecognized activity on your ad account , read 19 Oct 2026
  26. Meta Business Help Center: About advertising restrictions , read 19 Oct 2026
  27. Meta Business Help Center: Troubleshoot a disabled or restricted account , read 19 Oct 2026
  28. Meta Business Help Center: About Meta Business Support Home , read 19 Oct 2026
  29. Meta Business Help Center: You’ve been contacted by a Meta representative: verify the phone call or email , read 19 Oct 2026
  30. Meta Help Center: If your account was hacked or someone is using it without your permission , read 19 Oct 2026
  31. Meta: Account Recovery Hub: Facebook, Instagram, Threads , read 19 Oct 2026
  32. Meta Newsroom: Making it easier to access account support on Facebook and Instagram (published 4 Dec 2025) (updated 20 Mar 2026), read 19 Oct 2026
  33. US Federal Trade Commission: How To Recover Your Hacked Email or Social Media Account , read 19 Oct 2026. The page is dated August 2023
  34. US Federal Trade Commission: Refund and Recovery Scams , read 19 Oct 2026. The page is dated December 2023
  35. FBI Internet Crime Complaint Center: IC3 home page: file a complaint, and its warning that IC3 never asks you for money , read 19 Oct 2026

Essentras is not affiliated with Facebook or Meta. This guide describes official routes only. It does not give anyone access to an account, and Meta makes every account decision.

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