Vous n'avez plus accès à votre compte Instagram ?
Nous le récupérons, dans les règles.

Yes, in most cases, through Meta's official recovery process, even if the attacker changed your password, email, and phone number. Meta uses your account's historical login data and identity verification (a video selfie or government ID) to confirm you are the real owner. Essentras manages that official process for you end to end. No hacking is involved, and no outcome is guaranteed because Meta makes the final decision.

Start at instagram.com/hacked or use the app's "Need more help? > My account was hacked" path. Meta sends a login link to every contact method ever tied to the account, then escalates to identity verification (video selfie or ID) if the attacker changed everything. Essentras prepares your case, submits through these official channels, and persists through the review so nothing stalls.

Use the "I am not able to contact this email or phone" path, then "I was hacked." Meta then verifies your identity directly with a video selfie matched against your past profile photos, or a government ID. You do not need the old email or phone to prove ownership this way. Essentras walks you through each step and handles the submission.

A disabled account is different from a hacked one: Meta disabled it for a policy decision, so the route is the official "Request Review" / disabled-account appeal, not the hacked flow. You usually get one formal appeal, so the submission and supporting detail matter. Essentras prepares and submits the appeal correctly the first time.

Meta's own recovery flow is free, and you should always try it first. Essentras is for valuable accounts (business, creator, verified, large following) or cases where the do-it-yourself path has already failed. We price each case after a free assessment, because a simple lockout and a fully hijacked verified account are very different jobs. You will know the cost and the terms before you commit, and a specialist walks you through it.

Meta typically reviews identity verification in 24 to 48 hours, and up to about 5 business days for government-ID cases. Disabled-account appeals usually take 1 to 5 business days. No one can promise a fixed time because Meta controls the queue and the decision.

Legitimate recovery only ever helps the real owner regain access through Meta's official channels. It is a scam when someone calls themselves an "ethical hacker," claims insider Meta access, guarantees results, demands crypto upfront, or asks for your password. Essentras does none of those: we manage the official Meta process, never touch your password, and you pay only on success.

No. Instagram does not offer phone support, and any "Instagram hotline" number circulating online is not a real path to a live agent. Official help runs through instagram.com/hacked, the in-app "Report a Problem", and Meta's Account Recovery Hub. Essentras uses only these legitimate channels.

No, and you should never give your password to anyone offering recovery. Essentras guides you through Meta's own verification on your device. We prepare the case and the documentation; you stay in control of your own login at all times.

You pay nothing. We assess your case for free first and tell you honestly whether recovery is realistic before you commit. If we take it on and your account is not restored, there is no fee.